Shipping policy

Shipping Policy At HAGÉ Lifestyle, we aim to process and deliver every order as efficiently as possible.

1. Order Processing

Orders are normally processed after successful payment confirmation.

Processing times may vary depending on the product, availability, supplier, and order volume.

If there is an unexpected delay, we will make reasonable efforts to keep you informed.

2. Delivery Times

Estimated delivery times are provided during the checkout process or on the relevant product/order information.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, or other logistical disruptions.

3. Shipping Costs

Applicable shipping costs will be displayed during checkout before you complete your purchase.

Any free-shipping offers are subject to the conditions stated at the time of the offer.

4. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed to the carrier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply where permitted by law.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us through our Contact Form.

We will review the shipment status and, where appropriate, work with the relevant carrier or fulfillment partner to resolve the issue.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product where requested.

8. International Orders

International deliveries may be subject to customs procedures, import requirements, taxes, or other charges depending on the destination country.

Where applicable, customers will be informed about charges that are legally required to be paid by them before or during the purchase process.

9. Delivery Rights

Nothing in this Shipping Policy limits any mandatory consumer rights relating to delivery or non-delivery under applicable law.

10. Contact

For shipping questions, please contact HAGÉ Lifestyle through our contact form.