Refund policy

Refund Policy at HAGÉ Lifestyle, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

1. Return Period

You have 14 calendar days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Free from damage, stains, or signs of use

  • Accompanied by proof of purchase or order information

2. How to Request a Return

To request a return, please contact us through our contact form and provide,

  • Your order number

  • The reason for the return

  • Photos of the product, if the item is damaged or defective

We will review your request and provide further instructions if your return is approved.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

We may request photographs or other information to verify the issue. If the claim is approved, we will work with you to provide an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.

Items that have been used, damaged after delivery, or returned without meeting the eligibility requirements may not qualify for a refund.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

6. Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for the cost of returning the item.

Where a return is required because we sent the wrong product or the product arrived damaged or defective, we will review the situation and determine the appropriate solution.

7. Exchanges

If you would like to exchange an item, please contact us through our Contact Form. Exchanges are subject to product availability and the applicable return conditions.

8. Late Return Requests

Return requests submitted after the 14-day return period may not be accepted unless otherwise required by applicable law.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us through our contact form on the HAGÉ Lifestyle website.

We are happy to assist you and will review each request as fairly as possible.